Öhman has guidelines for dealing with complaints, as laid down in FFFS (Swedish Financial Supervisory Authority's Code of Statutes) 2002:23. The person designated as responsible for handling complaints is Alexander Dahlborg, tel: +46 8 402 50 00 (switchboard), +46 8 402 51 24 (direct). A complaint is defined as a customer's dissatisfaction with the specific handling of a financial service or product. A complaint shall be made in writing to the person responsible for handling complaints.
Instructions can be obtained from the Consumers Bank and Finance Bureau (Konsumenternas Bank- och Finansbyrå) and municipal consumer guidance.