Complaints

We at Öhman always strive to improve our products and services.

An important component of this work is to take the complaints of dissatisfied clients very seriously. Öhman has a specific policy that addresses this, stressing the importance of actively listening to a dissatisfied client and quickly and objectively investigating the matter. If Öhman feels unable to uphold a complaint, the client has the right to receive a written response with Öhman’s justification.

Who to contact

Contact the Complaints Officer at Öhman Bank and describe what you think went wrong.

Complaints about Öhman Bank should be sent to:

Complaints Officer
Öhman Bank
Box 583
L-2019 Luxembourg

Contact

Zekiye Bel Möller

Head of Legal & Compliance

+352 26 73 73 33
zekiye.belmoller@ohman.lu